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1st class P&P £3.56
2nd Class P&P £2.35
Next day P&P £9.40
(all incl. VAT)

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Delivery

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Delivery Charges

If we have an item in stock then it will be dispatched on the next working day. When we have to order the item from our wholesalers then we will contact you giving you the expected delivery.

Next Day (Except Saturday) £9.40 (incl. VAT)
First Class Post and Packing £3.56 (incl. VAT)
Second Class Post and Packing £2.35 (incl. VAT)
Maximum weight 1Kg

Delivery Information

Which countries are included in the UK?

Our definition of the UK for delivery purposes includes England, Northern Ireland, Scotland, Wales, Isle of Man, Isle of Wight, Channel Islands, Falkland Islands i.e. all addresses with an UK postcode, including all BFPO addresses.

How will my order be delivered?

All orders are despatched by Royal Mail, DHL or other reputable carriers. If you are not there to receive your delivery, you will be left a card explaining what to do. In most cases you are able to contact the carrier and agree another delivery day or collect it yourself from their nearest depot at a time more convenient to you.

How long will it take to arrive?

Despatch of the order will always depend upon when your order is placed and on the stock availability. Please do phone if you require any clarification.

Next Day

Most items are despatched from stock for next day delivery, however this is not guaranteed as it depends the delivery post code, when your order is placed, and on the stock availability. Please do phone to confirm arrangements and stock availability.
Any order placed after 3.00pm will be dispatched on the following working day.

First Class

This normally takes 1 - 3 days from dispatch. Royal Mail try to deliver the next day but this is not guaranteed.

Second Class

This normally takes 3 - 5 days from dispatch. Royal Mail try to deliver by the third day but this is not guaranteed.

BFPO Address

Delivery times to offshore addresses may take a little longer and delivery to BFPO addresses are dependent on British Forces Post Office schedules.

Where can I have my order delivered?

You can have your order delivered to a different address more convenient to you e.g. at work, or to friends or family etc.

BFPO Addresses

We are happy to deliver to BFPO addresses, but please ensure the following information is provided:

  1. Service Number, Rank and Name in the name field
  2. Regiment in the address fields
  3. BFPO number in the postcode field

Stock Availability

Our product range consists of 1000s of items, most of which are available for immediate despatch. If an item you have ordered is not available within our despatch time limits, we will contact you to make appropriate arrangements, if the delayed delivery date for the item is not acceptable to you, you will be able to cancel the order. Where an unavailable item is a part of a larger order, we will despatch your order with the unavailable item to follow within our time limits, if this is not possible the above will apply.

In the event that a "Compatible" branded item is not available at the time of your order, we may substitute the item ordered with another brand of equal or higher value to avoid unnecessary delay. The same does not apply to "Original" branded goods.


Order Despatch

Accepted orders received by 3pm Mon-Fri are normally despatched on the same day, orders received after 3pm Mon-Fri, over the weekend, or over bank holidays are normally despatched the following working day. Orders are normally despatched by Royal Mail for smaller orders and Next Day Courier service for larger ones.

Most items are despatched from stock for next day delivery, however this is not guaranteed as it depends on stock availability and when your order is placed. Please allow up to 5 working days for despatch allowing for any discrepancies.

Please note that Royal Mail 1st Class service does not guarantee next day delivery, if you require urgent delivery please contact us and we will do our best to assist you. Delivery times are approximate and given in good faith. Whilst every endeavour will be made to meet the times given, this may vary due to circumstances beyond our control.


Lost or Missing Deliveries

On over 98% of occasions Royal Mail and our couriers do an excellent job of delivering the next day, however every now and then gremlins prevent this from happening.

As a guidance, if you have not received your order within 5 clear working days of placing your order, please contact us to check your order was despatched correctly. We will confirm when your order was despatched and by which carrier.

NB. Before you contact us please double check that no one else has accepted your delivery for you and forgot to tell you, this happens a lot!

If your order was shipped by a courier, we will chase it up immediately for you.

If your order was despatched by Royal Mail, you will need to check with your local Royal Mail Sorting Office to see if they are holding your package. This is the case on most occasions where the postman may have been unable to get your signature or the parcel would not fit through your letterbox etc.

If Royal Mail do not have your package, please let us know so that we can track your order with Royal Mail, we are unable to check with Royal Mail within the 5 day period.


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