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Returns and Refunds

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Our Guarantee

We want you to be 100% satisfied with your purchase from us, if for any reason you are unhappy with your purchase from us, simply return it to us unopened and in its original condition within 10 days of receipt of the goods and you can have a refund of the full purchase price less any shipping or handling costs. Your refund will be within 28 days of us receiving the goods back.


Returns Policy

Faulty or unwanted goods purchased from us, will be replaced or refunded according to our guarantee (detailed above) and Conditions of Use and Sale when we have received the item back. An inspection of the returned item may be carried out prior to a replacement or refund being agreed. If a replacement item is urgently required before we receive the returned item back, it must be paid for in full. Agreed refunds will be refunded within 28 days of us receiving the item back (subject to inspection if required).

The above does not affect your statutory rights.


How to Return an Unwanted Item

If for any reason you are unhappy with your purchase from us, simply return it to us unopened and in its original condition within 10 days of receipt of the goods and you can have a refund of the full purchase price less any shipping or handling costs. Your refund will be within 28 days of us receiving the goods back.

If you have ordered an item incorrectly and wish to exchange it, simply return it to us with your request for the item you wish to exchange it with. Please note that payment will be required if there is a difference in the purchase price of the two items, also there will be a fixed handling charge of £3.50 to cover costs.

To make a return, package the item/s securely and send to the address below. We recommend that you use a Recorded Delivery service, please include your identity details or a copy of the original invoice and the reason for the return. Please note that you will be responsible for the cost of returning the goods to us.

Reveal Ltd.
34 High Street
THATCHAM
RG19 3JD


How to Return a Faulty Item

If a product appears to be faulty, please contact us immediately for technical assistance:

Tel: 01635 873374 (Rate/National Rate) Mon-Fri 9.30am to 4.30pm

If a return is agreed, the faulty item must be returned to us with its original packaging and documentation with a brief note describing the fault. Please include your identity details or a copy of the original invoice. Package securely and send to the address below, we recommend that you use a Recorded Delivery service unless agreed otherwise with us when you contacted us.

Reveal Ltd.
34 High Street
THATCHAM
RG19 3JD

Returns of non-faulty items to this address will incur a postage and handling charge.


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